Who We Are
Diagnostic, Academic, Agriculture, and Government
How we do this?
People: We have first-hand experience in the processes and challenges of research, risk management, and supply chain to offer comprehensive, ongoing solutions.
Products: We represent top brands in industry, know their origins, and stand behind our products and services.
Service: We’re in it with you, from product consultation to equipment installation and maintenance, our relationship grows with you and your needs.
diaago's Mission, Vision, And Core Values
MISSION
With experience in laboratory operations, manufacturing, international supply chain, and best practices, we provide next-level insight and support. We offer a carefully curated selection of laboratory equipment, consumables, support services, and other resources to the research community. Our focus is on quality and consistency so customers can focus on results.
Basic Principles:
- Highest level of product knowledge and customer service of any supplier in the market.
- Understanding and addressing the needs and developments in the life science industry.
- Developing a product portfolio strategy that reduces risk to diaago and the customer.
- Ensuring a safe, positive, inclusive, and sustainable business environment for all stakeholders that encourages growth.
- Create and maintain an environment of continuous improvement.
“As a true partner, we’re committed to your success.
Discovery never rests. Neither do we.”
VISION
diaago works to further the critical work of scientists and research institutions globally by providing high-quality life science solutions delivered using a reliable and stable methodology.
We achieve this by focusing on the following:
- Sourcing high-quality reliable products and services for our portfolio that address the needs of the market segments we are focused on (diagnostic, academic, agriculture, government).
- Creating a learning environment to allow employees to take on new tasks and responsibilities in their career development.
- Corporate Social Responsibility with an emphasis on amplifying under-represented voices in science, especially women and girls in science.
- Ensuring that we act ethically towards all stakeholders, and uphold standards of open communication and respect.
- Respecting the laws and regulations of all countries where we operate.
Quality & ISO 9001 Certification
At diaago, quality and consistency are at the core of everything we do. We operate a corporate Quality Management System (QMS) that is certified to ISO 9001:2015 by LRQA (Lloyd’s Register Quality Assurance). This certification reflects our commitment to maintaining the highest standards across our products, services, and processes.
Our ISO 9001 certification ensures that:
- All our processes are standardized and continually improved to deliver consistent results.
- Customer satisfaction is prioritized, with clear procedures to address needs, feedback, and continuous improvement.
- Our operations are conducted efficiently, responsibly, and sustainably, minimizing risk and maximizing reliability.
What this means for our customers:
Being ISO 9001 certified is a testament to our dedication to excellence. While our products themselves are not individually certified, every solution, service, and piece of equipment we provide comes from a company committed to internationally recognized quality standards. This guarantees that whether you’re sourcing laboratory consumables, precision equipment, or consultation services, you can trust in diaago’s reliability, consistency, and professional expertise.
We are proud to stand behind our ISO 9001 certification and to integrate these rigorous quality standards into every aspect of our business. It is part of our promise to support scientists, researchers, and organizations worldwide with dependable, high-quality life science solutions.
Our Core Values
Personal
We will go the extra mile to be involved in our community to develop closer relationships, easy and relaxed communication, and a relatable attitude. We’re always here to find what will work best for your lab’s specific needs, when your lab needs it.
Professional
We are focused on customer success. That means along with providing consultation, we will follow up and provide support to make sure we’re doing all we can to help our customers with their work.
Positive
Our customers' work is highly stressful. The added value of diaago's way of working is to eliminate stress points in the process. We utilize a "can do" positive attitude in our business relations.
Partners For Life
- diaago leverages our experience, expertise, attitude, and reliability to deliver results for the customer and their work.
- We work to create long-term relationships, and partnerships that span the customer's growth cycle, and to be their trusted supplier wherever they go.
Our Locations
diaago is a California based distributor of laboratory consumables, equipment, and automation servicing the life science community.
Along with our Headquarters in Danville, CA, diaago has warehouses and operations across the United States. We have a network of experienced salespersons across the country to provide in personal services and support, both USA and internationally.
We also have years of experience in international sales and procurement, wherever you have a need, we can partner with you.
